Network Operations and Management Center

Spacenet provides customer service and support to a diverse customer base including enterprise, small business, telecommuter and residential customers. Spacenet’s customer service and support operation, known as the Network Management Center (NMC) and Network Operation Center (NOC), is located in Marietta, Georgia and provides a wide range of helpdesk support functions including:

 

  • Proactive site level problem recognition and resolution

  • Reactive problem management and trouble resolution

  • Technical support to installers

  • Technical support to on-site maintenance

  • VSAT commissioning

  • Site repair confirmation and technical support to end-users

Skyedge II Local Management

This software application enables ESS customers to actively monitor and control their satellite assets in real time:

Local management via:

  • Front panel (Pro), SNMP, SkyManage

SkyManage – Web based VSAT portal used for monitoring & control

  • VSAT configuration
  • VSAT monitoring
    • Real time graphs
    • VSAT status)
  • Test commands

VSAT web server supports:

  • PC based browsers
  • Palm (Blazer Web browser)
  • iPAQ (IE for Pocket PC)

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